aimprovedaudit my profile

customer support leadership

What counts as an achievement for a customer support manager on LinkedIn

An achievement for a support manager is a headcount, a weekly volume and a satisfaction or speed number that moved.

they screen on
agents managed, ticket volume, CSAT and response times
the decision
They are deciding whether you have run an operation their size, or a smaller one.
questions below
5

duty line

Responsible for managing the support team and ensuring customer satisfaction.

no headcount, no ticket volume, no period

achievement line

Led 12 agents through 2,400 tickets a week and moved CSAT from 81% to 94% in 9 months.

Same customer support manager, same career. The difference is that somebody asked for the numbers.

The 5 questions that produce those numbers

These are the questions a recruiter screening support leaders asks on a call. Answer them on paper and your profile writes itself.

1

How many agents did you manage, at the most?

headcount is the first thing a support recruiter screens on

people

2

How many tickets or conversations a week did the team handle?

volume is how they size the operation you actually ran

tickets per week

3

What happened to CSAT or your satisfaction score, and over what period?

a result needs a before, an after and a clock

score, before and after

4

What were first response and resolution times when you left?

response time is the number support leaders are hired against

hours or minutes

5

Did you cut cost per ticket, deflect volume, or automate anything? By how much?

this is what separates a manager from an operator

% or currency

Write your answer to each one down. A figure you cannot remember exactly is still better as a range than as a duty.

Why a customer support manager’s profile ends up with none of these numbers in it

Support work is measured in dashboards you looked at daily and then never wrote down. The queue knew your numbers. Your profile does not.

A grader cannot fix this. It can only reword the lines already on the page, and those lines are the problem — there is no agents managed figure in them for it to find. The numbers were never written down, so they have to be asked for.

See which of your own lines have no result in them

Paste your profile and the audit marks every line duty or achievement, and names the unit missing from each duty line. It is free, nothing is blurred, and we do not ask for your email.

Audit my profile, free